Process:

At I Do Diary, as a proud small business based in New Zealand, we pour our heart and soul into selecting and providing products we hope you’ll love. We understand that shopping online requires trust, and we strive to meet your expectations every step of the way.

Our Returns Policy

Due to the nature of our small business, we are currently unable to offer returns or refunds on our items. This policy is in place because each order is specially curated with our customers in mind, and managing returns presents significant challenges for businesses of our size.

Damaged or Unsatisfactory Items

Your satisfaction is incredibly important to us. If, for any reason, you are not happy with your purchase, or if your items arrive damaged, please do not hesitate to get in touch immediately. Contact us at [email protected] to report an issue as soon as possible. We promise to work with you to find a satisfactory resolution, whether it be a replacement, store credit, or another solution that acknowledges your concerns.

Feedback and Questions

We are always looking to improve and truly value your feedback. If you have any questions about our products, your order, or our policies, please reach out to us. As a small team, we are committed to providing personal attention to all our customers and resolving any issues as swiftly as possible.

Thank you for understanding and supporting I Do Diary. It is because of customers like you that our small business can thrive and continue to bring joy to our community.

Thank you for choosing I Do Diary!