Process:

At I Do Diary, as a proud small business based in New Zealand, we pour our heart and soul into selecting and providing products we hope you’ll love. We understand that shopping online requires trust, and we strive to meet your expectations every step of the way.

✔️ Happiness Guarantee – We want you to love your wedding planner book! If it’s not the perfect fit, simply return it within 7 days for a full refund—no questions asked. The return address is included on your courier slip, or feel free to contact us at [email protected], and we’ll provide the return address details. Please ensure the book is in new or near-new condition for a smooth return process.

📦 What if my item arrives damaged or goes missing? – If your item arrives damaged or hasn’t shown up, we’re here to help. Please let us know immediately so we can investigate what went wrong by working directly with NZ Post or Australia Post to track your parcel or assess the damage. While we take full responsibility for ensuring your order arrives safely, we also check whether the postal service will accept liability—this helps us recover the cost as a small NZ business. You can expect an update within two business days, and once we’ve received confirmation, we’ll work with you to find the best solution—whether that’s a free replacement, store credit, or another suitable option.

Feedback and Questions

We are always looking to improve and truly value your feedback. If you have any questions about our products, your order, or our policies, please reach out to us. As a small team, we are committed to providing personal attention to all our customers and resolving any issues as swiftly as possible.

Thank you for understanding and supporting I Do Diary. It is because of customers like you that our small business can thrive and continue to bring joy to our community.

Thank you for choosing I Do Diary!